However, if your card has been cancelled by you or by us, that card will be removed from Reward+. Yes, Mobile Secure Key works offline. You can remove your card by selecting Remove Card after tapping the i button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card. Set a hard-to-guess passcode on your mobile devices and set your screens to lock automatically. After which, if you're a personal banking customer, please visit the nearest HSBC branch to pick up a replacement device. Where can I report the incident and request a replacement? If your mobile phone number/email is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. If you use Google Pay on the same phone, you might need to set the default payment wallet under Settings> NFC> Tap and Pay. Do I earn RewardCash for Apple Pay transactions? Can I receive a verification code when I am overseas? If you have any issues or would like to check what details are on your joint account, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. How can I protect myself and prevent my credit card information or verification codes from being used for unauthorised online transactions? Do not disclose your verification codes to third parties. Despite no interest being charged, there is personalised monthly handling fee for Cash Instalment Plan. There's a problem with a transaction on my credit card statement. Once your plastic card are reported loss, you will not be able to continue to use Samsung Pay with this card. You do not need internet access to make purchases on Samsung Pay. Upload supporting documents for a loan application. We can deactivate your Mobile Secure Key for you. Open the email and find the verification code. Each one-time passcode can only be used for a single online purchase so we'll send a new one each time you make an online purchase. You can report lost or stolen credit card incidents that have occurred within the last 30 days via the HSBC HK Mobile Banking App or HSBC Online Banking. You can register or update your mobile number by downloading the form for your card type, completing and submitting it to us. You are advised to bring your HSBC plastic card with you for travel in case Apple Pay is not accepted. From 15 April 2021, a quicker and easier password reset journey is available for online banking. Simply spend at a merchant which allows contactless payment and tap on the contactless payment terminal with your card with contactless payment function. The "Expiry" page shows a breakdown of the RewardCash you earned, grouped and sorted by expiry date (maximum up to 3 years). 3. Do not enter any personal or credit card information in any apps unless you're absolutely sure it's from a trusted source, as it could be a phishing attack. c) Self-Employed: latest tax demand note, or latest 3 months' bank book/statement/eStatement/online transaction history (showing company name, account number and transaction history) and current Business Registration Certificate and proof of ownership of business and previous 2 years Tax Return. Wire receipts are available for up to two years in Personal Internet Banking. For US dollar or Dual Currency Credit Card Renminbi sub-accounts, you'll need to spend US$30 or RMB250 respectively to earn $1 RewardCash. No. You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. You can choose to make early repayment, however, the total outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. Tap Default Card and select your HSBC credit card to make it the default card. Open the SecureMail Verification email and Activate Account Open the verification email and click the link within to activate your SecureMail account. Can I use Samsung Pay if I have other HSBC Mobile Payments service (such as Apple Pay or Google Pay)? do not disclose any sensitive personal details, do not reply to it or click any of the links, contact us to verify or report the message. Any of the below personal HKD HSBC Visa, MasterCard and UnionPay Dual Currency credit card are eligible for Apple Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card, Master Card, HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. You will see a change to the URL address bar area at the top of your browser when you visit the secure sessions in the HSBC website (indicated by "https://" at the beginning of the URL). HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. Find out more about how you can start using the Mobile Secure Key. Can I also report my other HSBC cards as lost/stolen via HSBC HK Mobile Banking app? 2023. Jammu And Kashmir Bank Ltd. Kotak Mahindra Bank Ltd. Oriental Bank Of Commerce. Please call us on 2233 3000 immediately to report loss. INFORMATION REGARDING MAKING MINIMUM PAYMENT, The below examples are for illustration only. The use of Apple Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. Every Security Device is unique and cannot be duplicated. Cross-border disclosure. The Mobile Secure Key ensures only you can access your accounts. Follow HSBC Expat on Facebook This link will open in a new window, Follow HSBC Expat on Twitter This link will open in a new window, Follow HSBC Expat on YouTube This link will open in a new window, Find answers to your queries or contact us for further help, View our international offices in Jersey and Hong Kong, Discover the benefits of international banking, Media, investor and corporate information, the passcode you're using is the correct one by making sure the four-letter reference ID (e.g. Your Apple Pay will be cancelled together with the plastic card. I've forgotten my password and lost my physical Security Device? If your phone is ever lost or stolen, you can easily find, lock, or erase your phone using Android Device Manager (https://www.google.com/android/devicemanager). For example: Credit cards under your name: Card 1: HSBC Visa Signature primary card 50 RC Card 2: HSBC Visa Signature primary PLC 20 RC Additional cards issued by you: Card 3: HSBC Visa Signature additional card 15 RC Card 4: HSBC Visa Signature additional PLC 10 RC Total RC available for your use: 95 RC. State Bank Of India. No signature is required for contactless payment transaction of HKD1,000* or below. All you need to do is make sure HSBC have your up-to-date contact details to update this, call HSBC onPremier+44 1534 616 313,Advance+44 1534 616 212. Apple Pay can only work on device which is not jailbroken. Can I use Visa Secure / Mastercard ID Check with my password or other personal details to complete my online transactions? Yes, you can use Apple Pay overseas in the stores with Visa payWave, MasterCard contactless or UnionPay QuickPass payment terminals. We reserve the right of final decision to charge or adjust the annual fee. You can earn $1 RewardCash for every HKD250 you spend on a credit card. HSBC personal credit cards cardholders are eligible to participate in the RewardCash Programmes. Do I need toenter myPIN when I make purchasesabroad? 3. Since settling foreign currency transactions in the currency of the credit card may involve a higher cost, customers are reminded to make enquiries directly through the merchants or online stores for the foreign currency exchange rates and the percentage of handling fees to be applied before the transactions are settled. Find out moreabout how you can upgrade to this new feature. We will remind you when any of these saved offers are expiring in a week (except for offers that last shorter than 2 weeks). Can I have the Mobile Secure Key on multiple devices and generate security codes from all of them? Apple Pay is a secure way to make payments. The bank code and branch code, along with your recipient's account number, are used to make sure the payment goes to the right place. Indian Financial System Code (IFSC) API Lookup. Please ask the merchant to cancel the payment first and we suggest you retain any written communication with the merchant. If a foreign currency is billed, then the Hong Kong dollars (for a Hong Kong dollar card) or US dollars (for a US dollar card) equivalent amount will be billed after a currency conversion at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. Some automatic terminalsoverseassuch asones that sellbus, train or movie tickets mayonlyaccept credit cards with a PIN. Contactless payment transaction limit is set by the merchant. If you have a business, you might like to explore our page on how to build a cyber-aware business. Do I need to pay an additional fee for applying for the HSBC Premier credit card? You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number. If you forget your password, or if someone else is trying to take over your account, we send a verification code to that alternate email or phone number. If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible. When you open the app or swipe up, the first card displayed is either the last card you registered or the last card you viewed or used. For transactions that cannot be accepted by Samsung Pay, please use your HSBC plastic card. The overpaid amount will be saved in your credit card account as a credit balance. Problems with your mobile network coverage or signal could also stop or delay you receiving it. I'm abroad and I don't have my Security Device for logging on to HSBC Online Banking. If the payment order for your transfer (domestic or international remittance) includes an incorrect account number or recipient institution identifier, you could lose the transfer amount. 4) Set Hong Kong as Region in your Apple device. How would the Terms and Conditions of Set-off in the Credit Card Terms affect me? When you make a purchase online, we may send a one-time passcode to the mobile number and/or email HSBC hold for you so it's important you let them know if it changes. What information is shown on the "Expiry" page under "RewardCash summary"? No, you won't need to enter your PIN for making purchase transactionsifyour credit cardwasissued to you by us in Hong Kong. Listening to what you have to say about services matters to us. Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. Physical Security Devices will be demised in 2021. To generate the security code, you need a 6-digit PIN known only by you. Can additional cardholders apply for Samsung Pay? These changes are part of an industry-wide security improvements to make online purchases safer. No we'll simply send a one-time passcode to you by text message or email if we need to check it's you making an online purchase you then just need to follow the on-screen instructions. You can also use fingerprint or facial recognition, if your device has these features. Your monthly credit card statement will tell you when your RewardCash is due to expire. How to identify if your HSBC credit card has contactless payment function? This will prevent fraudsters from obtaining additional Security Devices to access unauthorised accounts. Example 1 - full offset (no RC round down) - Transaction amount: HK$50.4 - Promotional Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 42RC - HKD equivalent using promotional redemption rate: HK$1.2 x42RC=HK$50.4 - Outstanding amount after offset: HK$50.4 - HK$50.4=HK$0 Example 2 - full offset (after RC round down) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash required for full offset: 16.67RC - RewardCash used: 16RC (round down from 16.67RC) - HKD equivalent using promotional redemption rate: HK$1.2x16RC=HK$19.2 - Outstanding amount after offset: HK$20 - HK$19.2=HK$0.8 Example 3 - partial offset (RC balance = 11) - Transaction amount: HK$20 - Redemption rate: 1RC = HK$1.2 - RewardCash available for partial offset: 11RC - HKD equivalent using promotional redemption rate: HK$1.2 x 11RC =HK$13.2 - Outstanding amount after offset: HK$20 - HK$13.2=HK$6.8. Instead of waiting for renewal, I would like to get a card with contactless payment function sooner. For your increased protection, only one Security Device can be activated to one User ID at any time. We're moving away from entering characters from your Verified by Visa password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. 2. Do I need to provide supporting documents to apply for the Cash Instalment Plan? If I repay my credit card through other means before the autoPay instruction takes effect, will I pay twice for my card statement balance? Yes, you can use your credit card with contactless payment function outside Hong Kong. Other than that, you can also see the last Apple Pay transaction made via your device under your card in Wallet. Click on the Make Recurring dropdown if you want the transfer to re-occur based on the frequency and duration you specify. You'll need a re-authentication code if you want to update your personal details or adjust your online banking limits. 2) An eligible HSBC credit cards as below: With the above, you can proceed to add a card to Samsung Pay to enjoy the fast, easy and private way to pay. Follow the instructions on the screen. Do I earn RewardCash for Google Pay transactions? The Hongkong and Shanghai Banking Corporation Limited 2002-2023. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. We're moving away from entering characters from your Verified by Visa/Mastercard ID Check password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. As part of new payment rules, online retailers now need to ask HSBC to carry out additional checks to confirm that it's really you using your card. You can set up Find My Mobile service by going to Settings> Security> Find My Mobile> Remote Controls. I've lost my physical Security Device. All Rights Reserved. The file size must not exceed 2MB for each file. Will they be shown on PIB and credit card statements just like other types of credit card transactions? HSBC will continue to use your mobile phone number in line with its terms and conditions and any preferences you've registered with them. This is an important part of keeping you safe when you use your card online and has replaced the Verified by Visa password you may have used in the past. Click Delete on the bottom of the Show Details section. 3. For details please visit https://findmymobile.samsung.com. No to use Verified by Visa you just need a device you can use to make an online purchase (e.g. Verify your mobile card by using the one-time verification code or calling our contact center. The service helps make applications easier by allowing you to submit your supporting documents 24 hours a day, 7 days a week through the website or Personal Internet Banking. * Devices supporting Samsung Pay may update from time to time. Please kindly make enquiry through the online stores at which you are making purchases. It may have been declined for security reasons, in which case you'll need to make the transaction again. You can see the full details of how this fee is calculated in our guide to general banking tariffs. New Zealand National Clearing Code (NCC) API Lookup. For HSBC Pulse UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. If you dont have a compatible device or smartphone or youre unable to use one, you can still access your accounts through online banking by using your existing Security Device or by requesting one to be delivered to you. Go to 'My banking' and select 'My accounts Personal details'. Only the individual in possession of the device can access the account. What is the difference? Don't have a compatible device? The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. Where can I view my "Pay with RC" payment records? On this page, you'll find all the information you need, from how to activate your Mobile Secure Key to lost, stolen and incompatible devices. The verification code will be sent via SMS to your registered mobile number. If you're using a mainland China or overseas number, please provide the country/region code. To apply, go toCredit cardsin Personal Internet Banking. Mobile Secure Key, available on the HSBC Malaysia Mobile Banking app, is a digital version of the physical Security Device. Can I still use all of them? After converting your RewardCash using the promotional "Pay with RC" redemption rate, the corresponding HKD amount might not fully offset the statement balance or transaction amount. The card reader will generate an 8-digit code for you to . How do I set my HSBC credit card as the default card for Google Pay? An application reference number will be displayed after you have submitted your application online. How is the amount displayed in "Amount due" under "Pay with RC" calculated? You can upload maximum five files each time. Your debit card provides a direct link to your checking account, which means your balance could be completely wiped out if it ends up in the wrong hands. How do I register or update my mobile number from overseas? The SWIFT/BIC code for HSBC UK BANK PLC is HBUKGB4BXXX. Alternatively, you can call us on 2233 3000 to report loss of your device. The card reader will generate an 8-digit code for you to enter on the purchase screen to confirm the transaction. You don't need to register for the service. For example, you can redeem exclusive rewards gift items or offset your spending to enjoy instant savings at a range of merchants. No - there is no supporting documentation are required for your application. Within UAE: 600 55 HSBC (600 55 4722) Outside UAE: +971 4 228 8007. Since settling foreign currency transactions in the currency of the credit card may involve a higher cost, customers are reminded to make enquiries directly through the merchants or online stores for the foreign currency exchange rates and the percentage of handling fees to be applied before the transactions are settled. Unfortunately,at thistime, PIN is the only option for these terminals. This will generate a security code. Can I view and use the RewardCash earned with the additional card that I issued to another? If this happens, we suggest you contact the online retailer directly and ask if theres another way to pay. HSBC will not charge you any additional fee for using Google Pay. It's similar to the physical device, but integrated into the HSBC Malaysia Mobile Banking app. If we've sent a one-time passcode to you, you'll need to enter it on the Verified by Visa screen when prompted.